WHO WE ARE

 

Welcome to Surf City Pawville!  We’re located on an acre of land off a quaint country road between Surf City and Hampstead, NC.  Our facility features a huge indoor dog daycare playroom, a grooming spa, cozy cat boarding condos, and spacious dog boarding townhomes that feature private yards for each pup accessible through a doggy door.  Most importantly, we have a team of professional and attentive staff who have crazy amounts of passion for the animals in our care.  It’s really something you have to experience to appreciate.  Stop by to meet us and take a tour anytime!

Our Services

Our Story

The Pawville story began in 2006 when Phil and Amanda Miller found a 5,000 sq ft pet store in Citrus County, FL and invested their savings and sweat equity to purchase and convert it into a pet boarding and grooming facility named Citrus Pet Resort. From the start, they chose to focus heavily on the customer experience. This meant 1) investing heavily to train and retain high quality staff and 2) re-invest in their facility. This twin approach resulted in a satisfied and growing customer base which formed Citrus Pet Resort into the beautiful facility it is today.


After moving to North Carolina, Phil and Amanda opened their second location in 2012. This facility followed a similar trajectory as their FL location to become the most popular pet services facility in the Topsail, NC region.


Our Jacksonville, NC facility was added to the family when Pawville acquired the property at 471 Center St.  With a solid team of loving staff and an intense focus on the quality of the customer experience, Jacksonville Pawville has developed a loyal following of customers.  


The Company continues to grow and add service offerings and locations when these changes help enhance the consumer experience for their human clients and their four-legged guests.


Our Staff

dog boarding manager

Cindy Colbert

MANAGER

Cindy has been with us since 2011 and is that familiar smiling face at our front desk that so many of our guests recognize.  She's the unofficial "mom" of the place as she attends to everyone's needs and makes sure things run smoothly.Cindy is the proud momma to a sweet boxer named Anna and a ornery little french bulldog named Louie as well as two cuddly cats named Sebastian and Kodi.

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Emily

SHIFT SUPERVISOR

Emily began as a groomer at Pawville before transitioning into a shift supervisor role.  Her past grooming experience makes her a valued member of our leadership team as she understands how to read and handle the pets in our care.Emily has three of her own pups.  She received Katie (a yorkie mix) as a gift on her 9th birthday and she's been with her ever since. Even in her old age, she finds the energy to go kayaking and swim at the ocean.  She rescued two Miniature Australian Shepherds named Zeevah and Kye as puppies and they have been living life to the fullest, from chasing birds at the ocean, to dog agility, and attending doggy daycare from time to time.

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pet care supervisor

Nadine

SHIFT SUPERVISOR

Nadine is a constant and calming influence at Pawville that keeps our pets feeling relaxed and loved.She has a little 9 year old maltipoo named Daisy and a corgi-mix named Lily that started off as a foster dog before working her way into Nadine's heart to become a permanent member of her family.

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