The Pawville Story

The Pawville story began in 2006 when Phil and Amanda Miller found a 5,000 sq ft pet store in Citrus County, FL and invested their savings and sweat equity to purchase and convert it into a pet boarding and grooming facility named Citrus Pet Resort. From the start, they chose to focus heavily on the customer experience. This meant 1) investing heavily to train and retain high quality staff and 2) re-invest in their facility. This twin approach resulted in a satisfied and growing customer base which formed Citrus Pawville into the beautiful facility it is today.

After moving to North Carolina, Phil and Amanda opened Surf City Pet Lodge in 2012. This facility followed a similar trajectory as their FL location to become the most popular pet services facility in the Topsail, NC region. An addition was added to the building to increase the size of the facility from 2,000 sq ft to 4,700 sq ft.

In 2015, Phil and Amanda executed on a vision for a new brand that could use a pet village theme to craft the ultimate pet services consumer experience… and Pawville was born. After securing the Pawville trademark, the Company underwent a legal restructuring that created Pawville, Inc with the help of a small, but valuable, team of advisers, investors, and lenders.

In the same year, the Company added its third location in Jacksonville, NC named Jacksonville Pawville. Soon after, Surf City Pet Lodge was re-named Surf City Pawville. Even the famous VW Bus on 210 in Surf City, NC received its makeover and the Pawville transformation was complete.

The Company will continue to add service offerings and locations when they believe these changes will help enhance the consumer experience for their human clients and their four-legged guests.

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  • 3250
    Dog Kisses
  • 8456
    Play Sessions
  • 2650
    Kitty Cuddles
  • 6768
    Pup Spa Days

Our Team

dog boarding manager

Cindy Colbert


Cindy has been with us since 2011 and is that familiar smiling face at our front desk that so many of our guests recognize.  She's the unofficial "mom" of the place as she attends to everyone's needs and makes sure things run smoothly.Cindy is the proud momma to a sweet boxer named Anna and a ornery little french bulldog named Louie as well as two cuddly cats named Sebastian and Kodi.

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Emily began as a groomer at Pawville before transitioning into a shift supervisor role.  Her past grooming experience makes her a valued member of our leadership team as she understands how to read and handle the pets in our care.Emily has three of her own pups.  She received Katie (a yorkie mix) as a gift on her 9th birthday and she's been with her ever since. Even in her old age, she finds the energy to go kayaking and swim at the ocean.  She rescued two Miniature Australian Shepherds named Zeevah and Kye as puppies and they have been living life to the fullest, from chasing birds at the ocean, to dog agility, and attending doggy daycare from time to time.

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pet care supervisor



Nadine is a constant and calming influence at Pawville that keeps our pets feeling relaxed and loved.She has a little 9 year old maltipoo named Daisy and a corgi-mix named Lily that started off as a foster dog before working her way into Nadine's heart to become a permanent member of her family.

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